City and County of Los Angeles Long-Term Care Ombudsman Program
Advocating for the Rights of Those in Long-Term Care Settings
The representatives of the WISE & Healthy Aging Long-Term Care Ombudsman Program serve as advocates for the residents occupying the more than 76,000 beds in long-term care facilities in the city and county of Los Angeles. The program oversees ombudsman services in the city and county of Los Angeles as part of the California Long-Term Care Ombudsman Program. This program is authorized under the federal Older Americans Act and its California companion, the Older Californians Act. The goal of the Long-Term Care Ombudsman Program is to investigate and attempt to resolve complaints made by or on behalf of individual residents in long-term care facilities. These facilities include nursing homes; residential care facilities for the elderly (also known as assisted living or board and care facilities).
The Role of the Ombudsman
The WISE & Healthy Aging Long-Term Care Ombudsman Program provide the following services:
- Advocacy by voicing residents' concerns to a facility's administration.
- Investigation of complaints made by or on behalf of residents.
- Informal conflict resolution to help parties involved reach agreements and settle conflicts, with the resident's satisfaction as the main focus.
- Elder abuse investigation. Ombudsmen are trained to investigate and report suspected cases of elder and dependent adult abuse in long-term care facilities.
- Education to make residents and caregiver more aware of residents’ rights under State and federal regulations.
- Witnessing of residents’ signatures on documents such as Advance Health Care Directives in skilled nursing facilities.
- Conducting regular unannounced visits to skilled nursing facilities and assisted living or board and care facilities.
Committed to Educating Our Community About Long-Term Care
The WISE & Healthy Aging Ombudsman Program is committed to raising awareness of issues and options for individuals and families facing the need for long-term care. Join us on Facebook with this link.
Joining the California Long-term Care Ombudsman Association
You can help out too! By joining the CLTCOA, and becoming a member you can advance policies and make a change. Join them by clicking here and submitting the appropriate form to them.
Nursing home residents have patient rights and certain protections under the law. The nursing home must list and give all new residents a copy of these rights. Residents' rights cover:
- Ability to voice grievances and recommend changes
- Access and visitation
- Admission agreements and fees
- Chemical and physical restraints and abuse
- Dignity and privacy
- Free choice and participation
- Medical condition and treatment
- Resident and Family Councils
- Resident records
- Transfer and discharge
Residents' rights are established under both federal and state law. Federal rights are found in the Code of Federal Regulations ("C.F.R"), Title 42.California nursing home resident rights are found in the Health & Safety and Welfare & Institutions Codes and in the California Code of Regulations, Title 22.
Residential Care Facilities for the Elderly
Assisted Living and Board and Care facilities are required to provide residents a copy of their rights, including.
Rates and Payment
- Licensing’s Authority to Relocate
SSI Residents and Evictions
Transfer and Discharge Protections
Appealing Proposed Transfer or Eviction
Notice & Exercise of Rights
Basic Needs & Daily Life
Rooms & Roommates
Health Care Decisions
Protection of Funds/Property
- Residents rights
- The role of family councils in long-term care settings
- Quality of care issues
- Elder abuse
- Advance Health Care Directives
- The role of the ombudsman
To request an ombudsman representative as a speaker, please call (310) 394-9871, ext. 432.